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The One Stop Shop: the path towards an only Public Administration addressed to citizens?

Pastor Albaladejo, Gema (2008) The One Stop Shop: the path towards an only Public Administration addressed to citizens? In EGPA Conference 2008, September 3-6, 2008, Rotterdam. (Submitted)

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Abstract

The One Stop Shop must be regarded as a tool for the modernization of Public
Administrations, as it approaches the administration to the citizenship and it provides it
with better services, by means of the introduction of effectiveness, efficiency and
economy criteria in the management of administrative procedures.
This article deals with the implementation and the surveillance of the One Stop
Shop in the towns of the Madrid Region in more than 5.000 inhabitants. In order to do
so, we will first approach the context of change and modernization in which this new
tool of management is involved. Then we will focus on the implementation of the One
Stop Shop in the Madrid Region, by reviewing the main initiatives in this process.
Finally, we will analyse the question answered by Municipalities in the Framework
Convention.

Item Type:Conference or Workshop Item (Lecture)
Uncontrolled Keywords:Enhancement of the administration, Citizen care, Efficiency, New design of structures, Public management tools, Accessibility, Administrative cooperation, Intercommunication of registries, Simplification of procedures, Decentralization
Subjects:Social sciences > Political science > Public administration
ID Code:10982
Deposited On:14 Jul 2010 10:28
Last Modified:06 Feb 2014 08:53

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