Publication: The One Stop Shop: the path towards an only Public Administration addressed to citizens?
Loading...
Official URL
Full text at PDC
Publication Date
2008
Authors
Advisors (or tutors)
Editors
Journal Title
Journal ISSN
Volume Title
Publisher
Citations
Exportar
Abstract
The One Stop Shop must be regarded as a tool for the modernization of Public
Administrations, as it approaches the administration to the citizenship and it provides it
with better services, by means of the introduction of effectiveness, efficiency and
economy criteria in the management of administrative procedures.
This article deals with the implementation and the surveillance of the One Stop
Shop in the towns of the Madrid Region in more than 5.000 inhabitants. In order to do
so, we will first approach the context of change and modernization in which this new
tool of management is involved. Then we will focus on the implementation of the One
Stop Shop in the Madrid Region, by reviewing the main initiatives in this process.
Finally, we will analyse the question answered by Municipalities in the Framework
Convention.