Universidad Complutense de Madrid
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La influencia de las tecnologías de la información sobre la eficiencia de las organizaciónes, el caso de las empresas en México

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Canales Morales, Lindsay (2013) La influencia de las tecnologías de la información sobre la eficiencia de las organizaciónes, el caso de las empresas en México. [Thesis]

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Abstract

This thesis determines the technical efficiency of a sample of Mexican companies, based on the results in 2011. The measurement is performed by using the stochastic frontier
production function (Farrell, 1957, Coelli, et al., 2005) in the Cobb Douglas form. The purpose of this thesis is to analyse the influence of the use of information technology to business efficiency. The hypotheses were tested with an empirical study against a sample of the top 500 Mexican companies published by Expansion magazine’s annual list, ranked by sales in 2011. The companies included in this sample generate sales between 50 million and
36 billion euro and represent the fields industry, commercial and services.The results show a positive influence on business efficiency by using the information
technologies Customer Relationship Management, Business Intelligence and sharing information with customers. This study concluded that these three technologies have a
statistically significant level of influence on efficiency in Mexican companies, whereas other ICT tools, such as Intranet, Enterprise Resource Planning, and sharing information with supplier showed no significance in quantitative terms.


Item Type:Thesis
Additional Information:

Tesis inédita de la Universidad Complutense de Madrid, Facultad de Ciencias Económicas y Empresariales, Departamento de Organización de Empresas, leída el 25-06-2013

Directors:
DirectorsDirector email
Rodríguez Duarte, Antonio
Fernández Menéndez, José
Uncontrolled Keywords:Productivity, efficiency, information technology, stochastic frontier.
Subjects:Social sciences > Library science and documentation > Information technology
ID Code:22915
Deposited On:20 Sep 2013 13:20
Last Modified:20 Sep 2013 13:20

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