Publication: Asistente Virtual (chatbot) para la Web de la Facultad de Informática
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2015
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Abstract
Se ha implementado un asistente virtual cuyo propósito principal es facilitar la búsqueda de información dentro del dominio de la Facultad de Informática de la Universidad Complutense.
El programa es capaz de analizar las peticiones del usuario en lenguaje natural para intentar ofrecer respuestas que satisfagan sus necesidades. Para ello utiliza un analizador de oraciones, capaz de identificar los elementos más relevantes y si alguno de estos pertenece a la red semántica de la web poder dar una respuesta coherente y mostrar el origen de la información. En el caso de que los elementos no estuvieran contemplados, se ayudará de un buscador para ofrecer una serie de resultados, que puedan servir de ayuda. Dicha funcionalidad está inmersa en un diálogo escrito con el fin de simular el comportamiento de un ser humano y así poder facilitar las búsquedas mejorando la calidad del servicio.
A virtual assistant has been implemented whose main purpose is to facilitate the search of information within the website of the Facultad de Informática de la Universidad Complutense. The program is able to analyze user requests and offer answers that meet their needs. For that, it uses a sentences analyzer, which identifies the most important elements of the sentence, and, if one them is in the semantic group of the web, it can give an appropriately answer and show the origin of the information. On the other hand, if the elements are not identified, another search engine would be used to give the results. Previous functionality is embedded in a written chat in order to simulate the human behavior and simplify the searches improving the quality of service.
A virtual assistant has been implemented whose main purpose is to facilitate the search of information within the website of the Facultad de Informática de la Universidad Complutense. The program is able to analyze user requests and offer answers that meet their needs. For that, it uses a sentences analyzer, which identifies the most important elements of the sentence, and, if one them is in the semantic group of the web, it can give an appropriately answer and show the origin of the information. On the other hand, if the elements are not identified, another search engine would be used to give the results. Previous functionality is embedded in a written chat in order to simulate the human behavior and simplify the searches improving the quality of service.
Description
Proyecto de Sistemas Informáticos (Universidad Complutense, Facultad de Informática, curso 2014/2015)