Publication: El uso de lenguas originarias por servidores públicos como condición para implementar políticas públicas interculturales y eficientes, principalmente en ámbitos rurales del Perú
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2018-05-16
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Universidad Complutense de Madrid
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Abstract
La presente tesis pretende verificar la necesidad de que los directivos y servidores públicos, que interactúan con poblaciones con predominio de lenguas originarias, dominen su lengua local y efectivamente se comuniquen a través de ella con los ciudadanos. El trabajo se presenta en tres capítulos. En el primero, se exponen las tres variables de la investigación: la diversidad cultural como actor principal en nuestro país, las políticas públicas que incorporen criterios de interculturalidad para atender con calidad a esa ciudadanía tan diversa y, por último, los directivos y servidores públicos como actores de la formulación e implementación de esas políticas públicas que se concretan en bienes y servicios que satisfacen la demanda de los ciudadanos. El segundo capítulo explica el método desarrollado por la investigación, para recolectar la información y analizarla, determinando los principales hallazgos. En ese sentido, la pregunta que orientó la investigación ha sido: ¿Qué tan relevante es, para la implementación exitosa de las políticas públicas de desarrollo social en el Perú, el dominio de la lengua originaria por parte de los servidores públicos, sobre todo en las localidades de mayor ámbito rural? De hecho, esto se debe a que la lengua es uno de los indicadores más evidentes de una gestión intercultural...
This thesis aims to verify the need for managers and public officials who interact with populations with predominantly native languages, dominate their local language, and effectively communicate through it with citizens. The work is presented in three chapters. In the first, the three variables of the investigation are set: cultural diversity as a key player in our country, public policies that incorporate criteria of interculturality to provide quality care to the diverse citizenship, and finally, public managers and officials as actors in the formulation and implementation of those public policies that are specified in goods and services that satisfy the demands of citizens. The second chapter explains the method developed by research, to collect and analyze information, determining the main findings. In that sense, the question that guided the research was: How relevant is for the successful implementation of public policies on social development in Peru, that public officials master the native language, especially in the towns of the rural areas? In fact, this is because the language is one of the most obvious indicators of intercultural management...
This thesis aims to verify the need for managers and public officials who interact with populations with predominantly native languages, dominate their local language, and effectively communicate through it with citizens. The work is presented in three chapters. In the first, the three variables of the investigation are set: cultural diversity as a key player in our country, public policies that incorporate criteria of interculturality to provide quality care to the diverse citizenship, and finally, public managers and officials as actors in the formulation and implementation of those public policies that are specified in goods and services that satisfy the demands of citizens. The second chapter explains the method developed by research, to collect and analyze information, determining the main findings. In that sense, the question that guided the research was: How relevant is for the successful implementation of public policies on social development in Peru, that public officials master the native language, especially in the towns of the rural areas? In fact, this is because the language is one of the most obvious indicators of intercultural management...
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Tesis inédita de la Universidad Complutense de Madrid, Facultad de Ciencias Políticas y Sociología, leída el 06-09-2017