Publication: El uso del TIC en la comunicación con la ciudadanía: diagnóstico de portales web de gobiernos locales en México
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2019-01-14
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Universidad Complutense de Madrid
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Abstract
Desde sus orígenes, la humanidad ha estado ligada a la aparición y uso de distintas tecnologías que han facilitado su desarrollo. Con el paso del tiempo, su protagonismo ha ido en aumento, pasando de ser simples herramientas de trabajo a convertirse en poderosas estructuras de cambio social (Castells, 2009; Trejo, 2006). La tecnología es, sin lugar a duda, uno de los elementos clave del paradigma social de este nuevo milenio. Su influencia la podemos ver tanto a nivel económico, donde ha revolucionado la mayor parte de los procesos productivos, como a escala social (Tobón et al, 2015),influyendo en prácticamente todos los aspectos de la vida del hombre,principalmente en aquellos que tienen que ver con la comunicación.La introducción de Tecnologías de la Información y la Comunicación (TIC) en gobiernos y administraciones públicas alrededor del mundo, ha dado lugar, en mayor o menor medida, al desarrollo de proyectos de Gobierno electrónico (Luna-Reyes et al,2015) que han tenido en la creación de sitios web gubernamentales la herramienta estratégica para la consecución de sus objetivos (Luna,2017; Quintanilla y Gil-García, 2014)...
The technological advance has made possible the emergence ofcommunication platforms, with unprecedented potential, which allowus to propose new relationships for the strengthening of the linksbetween society and government. The incorporation of ICT in most ofthe world’s public administrations has led to the development of e-Government projects, which thanks to the creation of governmentwebsites have become the ideal tool to establish links with citizens.The present study analyzes the potentialities, limits and methods ofuse that websites provide to Mexico´s local government’s tasks,dynamics and relationships with citizens. Through the analysis andevaluation of Mexico’s ten most important municipalities, according totheir production, and with the support of a measurement instrumentcalled IGEE, it was possible to corroborate the usefulness of the currentportal models presented by these entities and verify their viabilitywithin the scheme of electronic government...
The technological advance has made possible the emergence ofcommunication platforms, with unprecedented potential, which allowus to propose new relationships for the strengthening of the linksbetween society and government. The incorporation of ICT in most ofthe world’s public administrations has led to the development of e-Government projects, which thanks to the creation of governmentwebsites have become the ideal tool to establish links with citizens.The present study analyzes the potentialities, limits and methods ofuse that websites provide to Mexico´s local government’s tasks,dynamics and relationships with citizens. Through the analysis andevaluation of Mexico’s ten most important municipalities, according totheir production, and with the support of a measurement instrumentcalled IGEE, it was possible to corroborate the usefulness of the currentportal models presented by these entities and verify their viabilitywithin the scheme of electronic government...
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Tesis de la Universidad Complutense de Madrid, Facultad de Ciencias de la Información, leída el 02-10-2018