A queueing system with returning customers and waiting line



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Artalejo, Jesús R. (1995) A queueing system with returning customers and waiting line. Operations Research Letters, 17 (4). pp. 191-199. ISSN 0167-6377

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Official URL: http://www.sciencedirect.com/science/article/pii/016763779500017E


We consider a queueing system where a customer who finds all channels busy must decide either to join the queue or to retry after an exponentially distributed time. The performance of the system can be approximated by using the RTA approximation introduced by Wolff and Greenberg. We present numerical results demonstrating the performance of the approximation for various representative cases.

Item Type:Article
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The author would like to thank the anonymous referee for his comments which helped to improve the quality and clarity of the paper. This work was supported in part by the University Complutense of Madrid under grant PR161/93-4777.

Uncontrolled Keywords:Retrial queues; RTA approximation; Simulation
Subjects:Sciences > Mathematics > Operations research
ID Code:16245
Deposited On:10 Sep 2012 10:51
Last Modified:26 Feb 2019 11:18

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