Publication: Gestión automática del correo electrónico usando técnicas de procesamiento de lenguaje natural: el caso de Labdoo
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2019
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Actualmente, el uso del correo electrónico sigue estando muy extendido en la comunicación y coordinación de las diferentes organizaciones. Esto aumenta la cantidad de datos que los/as usuarios/as tienen que procesar, provocando un gran nivel de estrés y ansiedad que disminuye la eficiencia. El problema es aún más pronunciado en el caso de las ONGs, que normalmente cuentan con escasos recursos económicos y humanos.
Con vistas a lo anterior, en este trabajo se ha realizado una prueba de concepto con el objetivo de mejorar la gestión del correo eletrónico y la automatización de tareas. Para ello, se ha trabajado con el caso real de la ONG Labdoo. Los resultados obtenidos son prometedores, y muestran que el 85 % de los correos pueden tratarse de manera automática, con una tasa de acierto muy elevada. Se espera que este proyecto contribuya de manera notable a la mejora de la gestión del correo electrónico en organizaciones con escasos recursos.
Currently, the use of email is still widespread in the communication and coordination of different organizations. This increases the amount of data that users have to process, causing high levels of stress and anxiety that decrease efficiency. The problem is even more pronounced in the case of NGOs, which usually have limited economic and human resources. In view of the above, in this work a proof of concept has been carried out in order to improve the management of email and the automation of tasks. With this purpose, we have worked with the real case of the NGO Labdoo. The obtained results are promising, and show that 85 % of emails can be treated automatically, with a very high success rate. This project is expected to contribute significantly to the improvement of email management in organizations with limited resources.
Currently, the use of email is still widespread in the communication and coordination of different organizations. This increases the amount of data that users have to process, causing high levels of stress and anxiety that decrease efficiency. The problem is even more pronounced in the case of NGOs, which usually have limited economic and human resources. In view of the above, in this work a proof of concept has been carried out in order to improve the management of email and the automation of tasks. With this purpose, we have worked with the real case of the NGO Labdoo. The obtained results are promising, and show that 85 % of emails can be treated automatically, with a very high success rate. This project is expected to contribute significantly to the improvement of email management in organizations with limited resources.
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Trabajo de Fin de Grado en Grado en Ingeniería Informática , Facultad de Informática UCM, Departamento de Ingeniería del Software e Inteligencia Artificial, Curso 2018/2019