Publication: Información, transparencia y atención al ciudadano en la Administración autonómica de Galicia
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2022-02-16
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Universidad Complutense de Madrid
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Abstract
El objetivo de esta tesis doctoral es el de realizar un análisis del régimen jurídico de la información y atención al ciudadano y de la transparencia en la Administración autonómica de Galicia, así como de los mecanismos a través de los cuales la Administración gallega facilita información y atiende a los ciudadanos, con el fin de clarificar su alcance, sus efectos y el grado de su puesta en práctica.Una información que llega al público a través de lo que se viene en denominar “Publicidad activa”, cuando es la Administración la que pone la información que posee a disposición del ciudadano, sin necesidad de que este le requiera para ello. O bien, cuando es el propio ciudadano el que la solicita formalmente, ejerciendo su derecho de acceso a la información de que dispone la Administración.Pero no basta que la información se ponga a disposición del ciudadano, es necesario, además, que a éste se le reciba y se le atienda debidamente cuando accede a cualquier oficina pública. Y ello no siempre ha sido así...
The aim of this doctoral thesis is to make an analysis of the legal regime of the information and attention to the citizen and the transparency of the Autonomous Administration in Galicia, as well as the mechanisms through which the Galician Administration facilitates information and assists the citizens with the aim of clarifying its extent, its effects and the degree of its implementation.A piece of information which arrives to the public through what is called “Active publicity”, when it is the Administration the one which puts the information at the citizen´s disposal, without no need of him to require it. As when it is the own citizen the one who formally requires it, exercising his right of access to the information which the Administration owns. But it is not enough that the information is at the citizen´s disposal, it is necessary, besides, that this one can be received and assisted properly when he goes to any public office. And this has not always happened this way...
The aim of this doctoral thesis is to make an analysis of the legal regime of the information and attention to the citizen and the transparency of the Autonomous Administration in Galicia, as well as the mechanisms through which the Galician Administration facilitates information and assists the citizens with the aim of clarifying its extent, its effects and the degree of its implementation.A piece of information which arrives to the public through what is called “Active publicity”, when it is the Administration the one which puts the information at the citizen´s disposal, without no need of him to require it. As when it is the own citizen the one who formally requires it, exercising his right of access to the information which the Administration owns. But it is not enough that the information is at the citizen´s disposal, it is necessary, besides, that this one can be received and assisted properly when he goes to any public office. And this has not always happened this way...
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Tesis inédita de la Universidad Complutense de Madrid, Facultad de Ciencias de la Información, leída el 08-07-2021