¡Nos trasladamos! E-Prints cerrará el 7 de junio.

En las próximas semanas vamos a migrar nuestro repositorio a una nueva plataforma con muchas funcionalidades nuevas. En esta migración las fechas clave del proceso son las siguientes:

Es muy importante que cualquier depósito se realice en E-Prints Complutense antes del 7 de junio. En caso de urgencia para realizar un depósito, se puede comunicar a docta@ucm.es.

Improvements in climate and satisfaction after implementing a quality management system in education



Downloads per month over past year

Martínez Zarzuelo, Angélica and Rodríguez Mantilla, Jesús Miguel and Fernández Díaz, María Josefa (2022) Improvements in climate and satisfaction after implementing a quality management system in education. Evaluation and Program Planning, 94 . ISSN 01497189

[thumbnail of Improvements in climate and.pdf] PDF
Creative Commons Attribution Non-commercial No Derivatives.


Official URL: https://doi.org/10.1016/j.evalprogplan.2022.102119


The overall aim of this study is to evaluate the impact of applying ISO:9001 on the school climate and satisfaction in schools. This was done by using a Likert-type evaluation instrument consisting of 21 items with an excellent reliability score for the general scale (Cronbach α = 0.955) and specifically for the school climate dimension (α = 0.969) and school satisfaction (α = 0.927). The instrument was applied to a sample of 2189 subjects (1881 teachers and 308 members of the school management team) at 85 schools in Spain where ISO:9001 has been implemented for at least 3 years. The results show that implementation of this QMS has generally had a médium level impact on school climate and on satisfaction among the teachers, students, and families at the schools in the sample. Moreover, descriptive and differential analyses have been carried out to identify any significant differences in the impact of implementing the QMS on improvements in the two dimensions as a function of the position, gender, seniority at the school, ownership, and size of the school, and length of time with the QMS implemented there. In addition, other analyses were carried out using single-variant general linear models that revealed an effect of interaction between the variables of position and age. Furthermore, cluster analyses were also performed to identify three teacher and management profiles attending to the levels of improvement brought about from implanting the QMS on the dimensions under study.

Item Type:Article
Additional Information:

CRUE-CSIC (Acuerdos Transformativos 2022)

Uncontrolled Keywords:Quality management systems, ISO:9001, Standards impact assessment, Climate, Satisfaction
Subjects:Sciences > Statistics > Quality control sampling
Humanities > Education > Elementary school administration
ID Code:75367
Deposited On:08 Nov 2022 08:11
Last Modified:14 Nov 2022 11:50

Origin of downloads

Repository Staff Only: item control page