Publication: Impacto del coaching de equipos en los procesos y la eficacia del equipo: un estudio con dos equipos gestores de TI en el sector financiero-asegurador
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2016-05-17
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Universidad Complutense de Madrid
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Abstract
Esta investigación explora el impacto del coaching de equipos en la mejora de los procesos y la eficacia de los equipos de trabajo. Entre los procesos de equipo se estudia de manera separada el impacto sobre la seguridad psicológica y las conductas de aprendizaje en el equipo. Se basa en un estudio realizado con dos equipos gestores del área de TI (Tecnologías de la Información) pertenecientes a dos organizaciones diferentes del sector financiero-asegurador de dos países distintos, España y Arabia Saudí. Se aplica un diseño cuasi experimental con grupos no equivalentes y medidas pre/post, a través del cual se miden los efectos de un programa de coaching de equipos y se comparan con mediciones de grupos de cuasi control. Se demuestra que existe una relación positiva significativa entre la intervención de coaching de equipos y los procesos del equipo, teniendo un efecto moderado en las conductas de aprendizaje del equipo. En cambio, no se obtiene evidencia empírica sobre el aumento de la seguridad psicológica y la eficacia del equipo. Este estudio se construye desde la revisión de enfoques teóricos y prácticos desarrollados desde la disciplina emergente del coaching de equipos aportando evidencia y claridad sobre estos enfoques, así como indicaciones para futuras investigaciones y para la práctica del coaching de equipos en las organizaciones.
This research explores the impact of team coaching on the improvement of team processess and team effectiveness. Among the team process team psychological saftey and team learning behavior are studied separately. The study is conducted with two IT (Information Technology) leadership teams from two different organizations in the finance-insurance industry in two different countries, Spain and Saudi Arabia. A quasi experimental design with non equivalent groups and pre/post measures is implemented, through which the team coaching effects are measured and compared against measures of quasi control teams. A significant positive relationship is found between the team coaching intervention and the team processes, having a moderate effect on team learning behavior. In contrast, its effect on increasing team psychological safety and team effectiveness is not empirically supported. This study is built on the review of theoretical and practical approaches developed from the emerging team coaching discipline, contributing with further evidence and undertanding to these approaches, as well as providing guidance for future research and practice fo team coaching in organizations
This research explores the impact of team coaching on the improvement of team processess and team effectiveness. Among the team process team psychological saftey and team learning behavior are studied separately. The study is conducted with two IT (Information Technology) leadership teams from two different organizations in the finance-insurance industry in two different countries, Spain and Saudi Arabia. A quasi experimental design with non equivalent groups and pre/post measures is implemented, through which the team coaching effects are measured and compared against measures of quasi control teams. A significant positive relationship is found between the team coaching intervention and the team processes, having a moderate effect on team learning behavior. In contrast, its effect on increasing team psychological safety and team effectiveness is not empirically supported. This study is built on the review of theoretical and practical approaches developed from the emerging team coaching discipline, contributing with further evidence and undertanding to these approaches, as well as providing guidance for future research and practice fo team coaching in organizations
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Tesis inédita de la Universidad Complutense de Madrid, Facultad de Psicología, leída el 18-01-2016